Why passwords don’t work, and what will replace them

By: Frank Swain

“Sarah”, an actor based in London, had her identity stolen in 2017. “I got home one day and found my post box had been broken into,” she says.

“I had two new credit cards approved which I hadn’t applied for, and a letter from one bank, saying we’ve changed our mind about offering you a credit card.”

She spent £150 on credit checking services alone trying to track down cards issued in her name.

“It’s a huge amount of work and money,” says Sarah, who asked the BBC not to use her real name.

Identity theft is at an all-time high in the UK. The UK’s fraud prevention service CIFAS recorded 190,000 cases in the past year, as our increasingly digitised lives make it easier than ever for fraudsters to get their hands on our personal information.

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